Click on the Title Below for Complete Description for Programs in July - 2008


Managing the Family and Medical Leave Act & Other Leaves of Absence

Enhancing Customer Service

Setting Performance Expectations





Additional Information Below

Strategic Leadership	High Performance Workforce Techniques	Policy and Procedures
Advanced Supervisory / Management Skills Development	Enhancing Customer Service	Danforth Campus - Managing the Family and Medical Leave Act & Other Leaves of Absence
Leading Change	Present Like a Pro (New Program)	Danforth Campus - Human Resources Policy Overviews
Peer Today, Boss Tomorrow: Getting Started as a New Leader	Business Writing (New Program)	Discrimination and Harassment Prevention
Management Lunch Bytes	Working Through Conflict	Drugs & Alcohol on the Job: The Supervisor's Role
F.A.S.T. Employee Feedback & Coaching Skills (New Program)	Rape Agression Defense System for Women - R.A.D.
	Working With You is Killing Me (New Program)
	Time Management
Tactical Leadership	Effective Leadership Components
Setting Performance Expectations	Managing Performance Problems
Reviewing Performance Progress	The Motivational Leader (New Program)
Reaching Agreement (New Program)	Generations: M.E.E.T. for Respect in the Workplace
Zero Defect Hiring
Online Registration 24 / 7: [ Online Registration Directions Click Here ]

1. Managing the Family and Medical Leave Act and other Leaves of Absence
2. Enhancing Customer Service
3. Setting Performance Expectations

Managing Family Medical Leave Act &
Other Leaves of Absence
The Family and Medical Leave Act and Washington University’s policies provide employees with time off to take care of certain family and/or health issues. Individuals responsible for managing the paperwork and record-keeping aspects of leaves of absence will find this workshop helpful in ensuring compliance with federal law and University policies. Recent changes to the Family and Medical Leave Actt and how the time off policy changes effective 07/01/2008 impact leave absence policies will also be discussed. A tool kit will be provided to participants, which includes all necessary, newly revised forms and information for administering these leaves appropriately.

• The benefits of customer satisfaction and loyalty
• That customers have both personal and practical needs
• A four-step process to meet and exceed customer needs
• Practice demonstrating a process to turn dissatisfied, angry customers into satisfied, loyal ones

  Competency Development:	Building Customer Loyalty, Communication, Initiating Action
  Date and Time:	July 17, 2008 9-12
  Audience:	Managers, Professionals, Support Staff
  Facilitator:	Juli Einspanier, Manager of Career Development Programs
  Location:	West Campus, West Bldg., 7507 Forsyth, Training Room B., Lower Level
  Fee:	$25 Includes all materials for workshop
  Course Code:	hrecs
  Course Number:	0907

1. Present Like a Pro

• Deliver a powerful opening and conclusion to grab the interest and attention of your audience
• Make anxiety work for you
• Make information flow from point to point
• Increase effectiveness so you can excel in all you do
• Become more persuasive
• Never be put on the spot again
• Gain attention with a “sure fire” method

  Competency Development:	Building Confidence, Organization of materials, Persuasiveness
  Date and Time:	August 6, 2008 8:30-4
  Audience:	Managers, Professionals, Support Staff
  Facilitators:	Tony Ruesing, CSP, Vice President, Ancillary Enterprises, Inc
  Location:	West Campus, West Bldg., 7507 Forsyth, Training Room B., Lower Level
  Fee:	$125 includes all materials for workshop
  Course Code:	hrplp
  Course Number:	0908

Online Registration 24 / 7 by Clicking Here:

1. Business Writing
2. Generations: M.E.E.T. for Respect in the Workplace

Business Writing
A good letter, memo or email message can inform, persuade and impress your reader. It can also save you a lot of time and effort! A business writer’s main enemies are passive sentences, wordiness, overuse of big words and clichés. A writer’s biggest time waster is not having a simple writing structure that works. After this class, you will write easily and quickly.

Learn to:

• Get going when you don’t know where to begin–overcome “writer’s block” once and for all
• Replace tired, out-of-date words and jargon with crisp, updated words; boosting your impact immediately
• Eliminate “killer words and phrases” that destroy your positive tone
• Write “no” letters with a “yes” sound
• Format your letters properly
• Effectively use “white space”



Competency Development:	Written communications
Date and Time:	October 8, 2007 8:30 - 4
Audience:	Managers, Professionals, Support Staff
Facilitator:	Nancy Cleve, AAIM, Senior Training Consultant
Location:	West Campus, West Bldg., 7507 Forsyth, Training Room B., Lower Level
Fee:	$135 Includes all workshop materials & Gregg Reference Manual
Course Code:	hrbw
Course Number:	0910

1. Working Through Conflict
2. Human Resources (Danforth Campus) Policy Overview

Working Through Conflict
When differences cause people to become angry and closed-minded, the resulting conflict has a negative effect on quality, productivity, cooperation, and communication.

This course discusses how to manage conflict by dealing with differing ideas, interests, or perceptions. This program has participants discuss the cost of conflicts.

You will learn to:

• Focus on Key Principles and how they de-escalate heated situations.
• Learn the conflict process and participate in a group activity that focuses on the benefits and drawbacks of using resist, retreat, and resolve to handle conflict.
• Explore how words and actions can trigger conflict. Identify conflict resolution techniques.

1. Time Management

Time Management

Do you have too much to do? Do you find yourself looking for papers and files that you know are somewhere? In Juggling Multiple Priorities you will learn the importance of organization and where to start with the mounds of paper, files, emails and mail that have accumulated. You will also learn how to organize your work area, set priorities, organize your day, handle interruptions, combat procrastination, and perfectionism. You’ll leave the class with simple, but powerful time-saving tips.

At the end of this class you will be able to:

• List the key principles of getting organized
• Identify and set priorities
• Organize your day more effectively.
• Cope with interruption overload
• Eliminate clutter
• Use simple time-saving tips that will make you more effective and efficient.

  Competency Development:	Organization, Priority Setting
  Date and Time:	December 3, 2008 9-12
  Audience:	Managers, Professionals, Support Staff
  Facilitator:	Juli Einspanier, Manager of Career Development Programs
  Location:	West Campus, West Bldg., 7507 Forsyth, Training Room B., Lower Level
  Preactivity:	Online Time Mastery Profile
  Fee:	$50 Includes all materials for workshop
  Course Code:	hrtm
  Course Number:	0912

1. Enhancing Customer Service
2. Discrimination and Harassment Prevention

• The benefits of customer satisfaction and loyalty
• That customers have both personal and practical needs
• A four-step process to meet and exceed customer needs
• Practice demonstrating a process to turn dissatisfied, angry customers into satisfied, loyal ones

  Competency Development:	Building Customer Loyalty, Communication, Initiating Action
  Date and Time:	January 08, 2009 9-12
  Audience:	Managers, Professionals, Support Staff
  Facilitator:	Juli Einspanier, Manager of Career Development Programs
  Location:	West Campus, West Bldg., 7507 Forsyth, Training Room B., Lower Level
  Fee:	$25 Includes all materials for workshop
  Course Code:	hrecs
  Course Number:	0901

1. Rape Agression Defense System for Women - R.A.D.
2. Managing Family and Medical Leave Act and Other Leaves of Absence

Rape Aggression Defense Systems for Women -
R.A.D. Program
Rape Aggression Defense Systems is a premier self-defense program taught in over 40 states and Canada. The R.A.D. System is comprised of easy to learn, effective physical defense techniques. This dynamic, hands-on, 12-hour program was designed for the average woman or man. It begins with awareness, risk reduction, avoidance, and prevention. Basic techniques are taught by certified instructors.

Currently there are no fees for the class or class materials, and there is a free lifetime return and practice policy. Classes are limited to 20 participants and consist of four three-hour sessions. You must attend all sessions to complete the course. Modest dress is required. Shoes must have good support for lateral movement (no jogging shoes).

Competency Development:	Self-defense, Self-confidence, and Self-Awareness
Date and Time:	February 3, 10, 17, 24, 2009 (4 afternoons), 1:30-4:30
Audience:	All Managers, Professional, and Support Staff (Men are encouraged to register so that a subsequent class can be scheduled)
Facilitator:	Sergeant Gwen Patton, Campus Police, Certified R.A.D. Instructor Stacey Spruiel, Coordinator of Field Instruction, School of Social Work, Certified R.A.D. Instructor
Location:	West Campus, West Bldg., 7507 Forsyth, Training Room B., Lower Level
Fee:	No Fee
Course Code:	hrrad
Course Number:	0902

Online Registration 24 / 7 by Clicking Here:

1. Working With You Is Killing Me!

Working with You is Killing Me is a program based on the book written by Katherine Crowley and Kathi Elster. Crowley is a psychotherapist who helps others deal with emotional stress, and Elster works with CEO’s and managers develop management skills and plan for the future.

This program will help employees to:

· Detach from coworkers whose irritating habits ruin the day
· Defend yourself against idea-pilfering rivals
· Get out of the grip of toxic relationships
· Protect your work territory from ‘boundary busters’

Competency Development:	Communication, Conflict Management
Date and Time:	April 2, 2009 9-12
Audience:	Managers, Professionals, Support Staff
Facilitator:	TBA
Location:	West Campus, West Bldg., 7507 Forsyth, Training Room B., Lower Level
Fee:	$50 Includes all materials for workshop
Course Code:	hrwwy
Course Number:	0904