1. Working With You Is Killing Me
2. Time Management
3. Enhancing Customer Service
4. Time Off and Leave of Absence Policies Overview

Human Resources
(MDC) - Management Development Certification Programs are marked below:

Strategic Leadership	High Performance Workforce Techniques	Policy and Procedures
Advanced Supervisory / Management Skills Development (MDC)	Enhancing Customer Service (MDC)	Danforth Campus - Managing the Family and Medical Leave Act & Other Leaves of Absence (MDC)
Leading Change (MDC)	Present Like a Pro (New Program)	Danforth Campus - Human Resources Policy Overviews (MDC)
Peer Today, Boss Tomorrow: Getting Started as a New Leader (MDC)	Business Writing (New Program)	Discrimination and Harassment Prevention (MDC)
Management Lunch Bytes (MDC)	Working Through Conflict (MDC)	Drugs & Alcohol on the Job: The Supervisor's Role
F.A.S.T. Employee Feedback & Coaching Skills (New Program)	Rape Aggression Defense System for Women - R.A.D.
	Working With You is Killing Me (New Program)
	Time Management
Tactical Leadership	Effective Leadership Components
Setting Performance Expectations (MDC)	Managing Performance Problems (MDC)
Reviewing Performance Progress (MDC)	The Motivational Leader (New Program)
Reaching Agreement (New Program)	Generations: M.E.E.T. for Respect in the Workplace
Zero Defect Hiring (MDC)
Online Registration 24 / 7: [ Online Registration Directions Click Here ]

JULY 09 - FY 10
CAREER DEVELOPMENT PROGRAMS


You can enroll in any of the classes by clicking on the class name; the link will ask for your employee ID and password; then you will be taken directly to the registration page for submission.

1. Managing the Family and Medical Leave Act and other Leaves of Absence
2. Enhancing Customer Service
3. Setting Performance Expectations

Enhancing Customer Service
Customer loyalty, it comes from an expectation of superior service. It is a belief that even if something goes wrong, you will do everything possible to make it right and make sure the customer is happy.

In this program, you will learn:

• The benefits of customer satisfaction and loyalty
• That customers have both personal and practical needs
• A four-step process to meet and exceed customer needs
• Practice demonstrating a process to turn dissatisfied, angry customers into satisfied, loyal ones

  Competency Development:	Building Customer Loyalty, Communication, Initiating Action
  Date and Time:	July 16, 2009 9-12
  Audience:	Managers, Professionals, Support Staff
  MDC:	Human Resources Management Development Certification Program
  Facilitator:	Juli Einspanier, Manager of Career Development Programs
  Location:	West Campus, West Bldg., 7425 Forsyth, West Campus Library Conference Room C
  Fee:	$25 Includes all materials for workshop
  Course Code:	HRECS
  Course Number:	1007
  Direct Online Registration for HRECS:1007 Click here

1. Present Like a Pro

• Deliver a powerful opening and conclusion to grab the interest and attention of your audience
• Make anxiety work for you
• Make information flow from point to point
• Increase effectiveness so you can excel in all you do
• Become more persuasive
• Never be put on the spot again
• Gain attention with a “sure fire” method

  Competency Development:	Building Confidence, Organization of materials, Persuasiveness
  Date and Time:	August 4, 2009 8:30 - 4
  Audience:	Managers, Professionals, Support Staff
  Facilitators:	Tony Ruesing, CSP, Vice President, Ancillary Enterprises, Inc
  Location:	West Campus, West Bldg., 7507 Forsyth, Training Room B., Lower Level
  Fee:	$125 includes all materials for workshop
  Course Code:	HRPLP
  Course Number:	1008
  Direct Online Registration for HRPLP:1007 Click Here

1. Peer Today, Boss Tomorrow: Getting Started as a New Leader
2. Human Resources Policy Overview
3. F.A.S.T. Employee Feedback and Coaching Skills
4. Management Lunch Bytes

Peer Today, Boss Tomorrow:

Getting Started as a New Leader

It is an exciting day in the workplace when an individual is recognized for their performance and rewarded with a promotion to the leadership ranks. The stellar individual contributor is magically transformed into a successful front line leader. Unfortunately, that is not how the story typically unfolds.

This course arms new leaders with the knowledge and skills they need to confront the challenges associated with getting their footing-and getting results more quickly-in their new leadership role.

Learn:

· To focus your time and efforts on high-priority tasks that contribute to the success of the organization
· An approach to accelerate your ability to achieve results through others by building strong relationships with team members

Competency Development:	Building trust, Inspiring others
Date and Time:	September 11, 2009 9-12
Audience:	Recently promoted Managers and Leaders
MDC:	Human Resources Management Development Certification Program
Facilitator:	Juli Einspanier, Manager of Career Development Programs
Location:	West Campus, West Bldg., 7507 Forsyth, Training Room B., Lower Level
PreActivity:	Self-Assessment
Fee:	$50 Includes all materials for workshop
Course Code:	hrptbt
Course Number:	1009
Direct Online Registration for HRPTBT:1009 Click Here

1. Business Writing
2. Managing Performance Problems
3. Working With You Is Killing Me

Business Writing
Communication is key in any relationship and writing a good letter, memo, or email message is key to communicating. This course provides you with the knowledge and techniques to inform, persuade, and impress your audience. Business Writing will assist in solving writing problems including punctuation, capitalization, usage, sentence construction, coherence, redundancy, and organization. Participants will work individually on writing style, documentation, and other problems of business writing. Participants will develop advanced skills in writing clear, concise, and easily understood written communications.

To increase the effectiveness of our written communication through:

– Elimination of unnecessary words
– Recognition of words and constructions that hinder clear writing
– Awareness of correct grammar usage
– Practice in writing clear, concise sentences
– Tips and ideas to develop an effective and useful email correspondence




Competency Development:	Written communications
Date and Time:	October 8, 2009 8:30-12
Audience:	Managers, Professionals, Support Staff
Facilitator:	Mary Hare, Educational Assistant, STLCC
Location:	West Campus, West Bldg., 7507 Forsyth, Training Room B., Lower Level
Fee:	$50 Includes all workshop materials
Course Code:	hrbw
Course Number:	1010
Direct Online Registration for HRBW:1010 Click Here

1. Working Through Conflict
2. Working With You Is Killing Me

Working Through Conflict
When differences cause people to become angry and closed-minded, the resulting conflict has a negative effect on quality, productivity, cooperation, and communication.

This course discusses how to manage conflict by dealing with differing ideas, interests, or perceptions. This program has participants discuss the cost of conflicts.

You will learn to:

• Focus on Key Principles and how they de-escalate heated situations.
• Learn the conflict process and participate in a group activity that focuses on the benefits and drawbacks of using resist, retreat, and resolve to handle conflict.
• Explore how words and actions can trigger conflict. Identify conflict resolution techniques.

This program is based on the book written by Katherine Crowley and Kathi Elster. Crowley is a psychotherapist who helps others deal with emotional stress, and Elster works with managers to develop management skills and plan for the future.

Learn to:

• Unhook Physically – defuse your frustration take a break
• Unhook Mentally – Ask yourself: What’s Happening?
• Unhook Verbally – Use positive, inclusive language
• Unhook with a Business Tool – Memos, emails, job descriptions, policies & procedures

1. Time Management

Time Management

Do you have too much to do? Do you find yourself looking for papers and files that you know are somewhere? In Time Management you will learn the importance of organization and where to start with the mounds of paper, files, emails and mail that have accumulated. You will also learn how to organize your work area, set priorities, organize your day, handle interruptions, combat procrastination, and perfectionism. You’ll leave the class with simple, but powerful time-saving tips.

At the end of this class you will be able to:

• List the key principles of getting organized
• Identify and set priorities
• Organize your day more effectively.
• Cope with interruption overload
• Eliminate clutter
• Use simple time-saving tips that will make you more effective and efficient.

  Competency Development:	Organization, Time Management
  Date and Time:	December 3, 2008 9-12
  Audience:	Managers, Professionals, Support Staff
  Facilitator:	Juli Einspanier, Manager of Career Development Programs
  Location:	West Campus, West Bldg., 7507 Forsyth, Training Room B., Lower Level
  Preactivity:	Online Time Mastery Profile
  Fee:	$50 Includes all materials for workshop
  Course Code:	hrtm
  Course Number:	1012
  Direct Online Registration for HRTM:1012 Click Here

  
  
  
  

JANUARY 10 - FY 10
CAREER DEVELOPMENT PROGRAMS

1. Enhancing Customer Service
2. Discrimination and Harassment Prevention

• The benefits of customer satisfaction and loyalty
• That customers have both personal and practical needs
• A four-step process to meet and exceed customer needs
• Practice demonstrating a process to turn dissatisfied, angry customers into satisfied, loyal ones

  Competency Development:	Building Customer Loyalty, Communication, Initiating Action
  Date and Time:	January 07, 2010 9-12
  Audience:	Managers, Professionals, Support Staff
  MDC:	Human Resources Management Development Certification Program
  Facilitator:	Juli Einspanier, Manager of Career Development Programs
  Location:	West Campus, West Bldg., 7507 Forsyth, Training Room B., Lower Level
  Fee:	$25 Includes all materials for workshop
  Course Code:	hrecs
  Course Number:	1001
  Direct Online Registration for HRECS:1001 Click Here

FEBRUARY 10 - FY 10
CAREER DEVELOPMENT PROGRAMS

1. Rape Agression Defense System for Women - R.A.D.
2. Managing Family and Medical Leave Act and Other Leaves of Absence
3. Advanced Supervisory / Management Skills Development
4. Leading Change

Rape Aggression Defense Systems for Women -
R.A.D. Program
Rape Aggression Defense Systems is a premier self-defense program taught in over 40 states and Canada. The R.A.D. System is comprised of easy to learn, effective physical defense techniques. This dynamic, hands-on, 12-hour program was designed for the average woman or man. It begins with awareness, risk reduction, avoidance, and prevention. Basic techniques are taught by certified instructors.

Currently there are no fees for the class or class materials, and there is a free lifetime return and practice policy. Classes are limited to 20 participants and consist of four three-hour sessions. You must attend all sessions to complete the course. Modest dress is required. Shoes must have good support for lateral movement (no jogging shoes).

Competency Development:	Self-defense, Self-confidence, and Self-Awareness
Date and Time:	February 2, 9, 16, 23, 2010 (4 afternoons), 1-3:30
Audience:	All Managers, Professional, and Support Staff (Men are encouraged to register so that a subsequent class can be scheduled)
Facilitator:	Sergeant Gwen Patton, Campus Police, Certified R.A.D. Instructor Stacey Spruiel, Coordinator of Field Instruction, School of Social Work, Certified R.A.D. Instructor
Location:	West Campus, West Bldg., 7507 Forsyth, Training Room B., Lower Level
Fee:	No Fee
Course Code:	hrrad
Course Number:	1002
Direct Online Registration for HRRAD:1002 Click Here

Online Registration 24 / 7 by Clicking Here:

1. Drugs and Alcohol on the Job: The Supervisor's Role
2. Zero Defect Hiring
3. Peer Today, Boss Tomorrow: Getting Started as a New Leader

Peer Today, Boss Tomorrow:

Getting Started as a New Leader

It is an exciting day in the workplace when an individual is recognized for their performance and rewarded with a promotion to the leadership ranks. The stellar individual contributor is magically transformed into a successful frontline leader. Unfortunately, that is not how the story typically unfolds.

This course arms new leaders with the knowledge and skills they need to confront the challenges associated with getting their footing-and getting results more quickly-in their new leadership role.

Learn:

· To focus your time and efforts on high-priority tasks that contribute to the success of the organization
· An approach to accelerate your ability to achieve results through others by building strong relationships with team members

Competency Development:	Building trust, Inspiring others
Date and Time:	March 25, 2010 9-12
Audience:	Recently promoted Managers and Leaders
MDC:	Human Resources Management Development Certification Program
Facilitator:	Juli Einspanier, Manager of Career Development Programs
Location:	West Campus, West Bldg., 7507 Forsyth, Training Room B., Lower Level
PreActivity:	Self-Assessment
Fee:	$50 Includes all materials for workshop
Course Code:	hrptbt
Course Number:	1003
Direct Online Registration for HRPTBT:1003 Click Here

1. Working With You Is Killing Me!
2. Reviewing Performance Progress
3. Management Lunch Bytes

Working with You is Killing Me is a program based on the book written by Katherine Crowley and Kathi Elster. Crowley is a psychotherapist who helps others deal with emotional stress, and Elster works with CEO’s and managers develop management skills and plan for the future.

This program will help employees to:

· Detach from coworkers whose irritating habits ruin the day
· Defend yourself against idea-pilfering rivals
· Get out of the grip of toxic relationships
· Protect your work territory from ‘boundary busters’

Competency Development:	Communication, Conflict Management
Date and Time:	April 2, 2009 9-12
Audience:	Managers, Professionals, Support Staff
Facilitator:	TBA
Location:	West Campus, West Bldg., 7507 Forsyth, Training Room B., Lower Level
Fee:	$50 Includes all materials for workshop
Course Code:	hrwwy
Course Number:	1004
Direct Online Registration for HRWWY:1004 Click Here

MAY 10 - FY 10
CAREER DEVELOPMENT PROGRAMS

1. Adapting to Change

– Experience change without a loss in productivity or performance
– Take charge of change by learning to act on areas they can influence
– Develop an action plan for adapting to and implementing change
– Support, guide, and encourage others to adapt more effectively to change

Additional Information Below: Click on the Tab Title to Retrieve Information

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Quick Start Programs & Descriptions

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Management Development Certification Program (MDC) Washington University Career Development office is now offering a Human Resources Management Development Certification. The professional development of the university’s managers is essential to achieving our mission and preparing leadership for the future which results in a more empowering climate. The Management Development Certification (MDC) contributes to supporting these tenets by recognizing four core competencies that are the foundation of sound and effective management practices. These competency areas are comprised of: Personal Leadership, Communication Leadership, People Leadership, and Results Leadership. The Management Competency Model is further refined into 17 competencies which are addressed by a series of management and leadership programs which are identified to support the development of these competencies. Additionally, there are several management assessments that are included to provide specific benchmarking of current skills and individual developmental action plans consisting of on-the-job developmental activities. Most of the programs are offered annually and the assessments are to be scheduled individually. It also requires manager’s applying for the certification to have three previous Meets or Exceeds Expectations performance ratings and a record of completion of the certification training and assessments listed on HRMS. In recognition of continuing professional development and completion of these programs and developmental assessments, managers will be rewarded with a certificate of accomplishment by the Vice Chancellor of Human Resources. For additional information click here:

Programs are subject to change without notification