1. Working With You Is Killing Me
2. Compensation Administration Policy (Danforth Employees Only)
3. Time Management
4. Enhancing Customer Service
5. Time Off and Leave of Absence Policies Overview
   
   
   
   
   
   

   Additional Information Below

Strategic Leadership	High Performance Workforce Techniques	Policy and Procedures
Advanced Supervisory / Management Skills Development (MDC)	Enhancing Customer Service (MDC)	Danforth Campus - Managing the Family and Medical Leave Act & Other Leaves of Absence (MDC)
Leading Change (MDC)	Present Like a Pro (New Program)	Danforth Campus - Human Resources Policy Overviews (MDC)
Peer Today, Boss Tomorrow: Getting Started as a New Leader (MDC)	Business Writing (New Program)	Discrimination and Harassment Prevention (MDC)
Management Lunch Bytes (MDC)	Working Through Conflict (MDC)	Drugs & Alcohol on the Job: The Supervisor's Role
F.A.S.T. Employee Feedback & Coaching Skills (New Program)	Rape Aggression Defense System for Women - R.A.D.
	Working With You is Killing Me (New Program)
	Time Management
Tactical Leadership	Effective Leadership Components
Setting Performance Expectations (MDC)	Managing Performance Problems (MDC)
Reviewing Performance Progress (MDC)	The Motivational Leader (New Program)
Reaching Agreement (New Program)	Generations: M.E.E.T. for Respect in the Workplace
Zero Defect Hiring (MDC)
Online Registration 24 / 7: [ Online Registration Directions Click Here ]

JULY 09 - FY 10
CAREER DEVELOPMENT PROGRAMS


You can enroll in any of the classes by clicking on the class name; the link will ask for your employee ID and password; then you will be taken directly to the registration page for submission.

1. Managing the Family and Medical Leave Act and other Leaves of Absence
2. Enhancing Customer Service
3. Setting Performance Expectations

Managing Family Medical Leave Act &
Other Leaves of Absence
The Family and Medical Leave Act and Washington University’s policies provide employees with time off to take care of certain family and/or health issues. Individuals responsible for managing the paperwork and record-keeping aspects of leaves of absence will find this workshop helpful in ensuring compliance with federal law and University policies. Recent changes to the Family and Medical Leave Actt and how the time off policy changes effective 07/01/2008 impact leave absence policies will also be discussed. A tool kit will be provided to participants, which includes all necessary, newly revised forms and information for administering these leaves appropriately.

• Where to pay in the salary range
• Appropriate salary actions for changes in job duties
• Determining starting salary
• Examining pay equity for your group
• Job reviews / grade assignment

• The benefits of customer satisfaction and loyalty
• That customers have both personal and practical needs
• A four-step process to meet and exceed customer needs
• Practice demonstrating a process to turn dissatisfied, angry customers into satisfied, loyal ones

  Competency Development:	Building Customer Loyalty, Communication, Initiating Action
  Date and Time:	July 16, 2009 9-12
  Audience:	Managers, Professionals, Support Staff
  MDC:	Human Resources Management Development Certification Program
  Facilitator:	Juli Einspanier, Manager of Career Development Programs
  Location:	West Campus, East Bldg., 7425 Forsyth, West Campus Library Conference Room C
  Fee:	$25 Includes all materials for workshop
  Course Code:	HRECS
  Course Number:	1007
  Direct Online Registration for HRECS:1007 Click here

• Understand that the key components of performance planning
• Coach others to develop their performance plan
• Practice techniques for preparing for and conducting setting expectation discussions with their employees

1. Present Like a Pro
2. Zero Defect Hiring

• Deliver a powerful opening and conclusion to grab the interest and attention of your audience
• Make anxiety work for you
• Make information flow from point to point
• Increase effectiveness so you can excel in all you do
• Become more persuasive
• Never be put on the spot again
• Gain attention with a “sure fire” method

  Competency Development:	Building Confidence, Organization of materials, Persuasiveness
  Date and Time:	August 4, 2009 8:30 - 4
  Audience:	Managers, Professionals, Support Staff
  Facilitators:	Tony Ruesing, CSP, Vice President, Ancillary Enterprises, Inc
  Location:	West Campus, West Bldg., 7507 Forsyth, Training Room B., Lower Level
  Fee:	$125 includes all materials for workshop
  Course Code:	HRPLP
  Course Number:	1008
  Direct Online Registration for HRPLP:1007 Click Here

Of all the decisions we make as a manager, there is nothing more important than the selection of staff. Filling the shoes of an employee or a newly created position can be a daunting task for even the most experienced manager. The turnover expense for an employee approximates to three times an annual salary and the potential legal consequences reflect on the University.

Zero Defect Hiring includes the most up-to-date techniques and methodology to select, interview, and hire employees. It will equip you with all the resources needed to make selecting and hiring decisions more reliable and successful.

You will learn to:

• Understand the entire hiring process and how to manage it successfully
• Identify primary job competencies needed to be successful
• Use a systematic behavioral-based interview process
• Understand the university’s legal obligations

1. Peer Today, Boss Tomorrow: Getting Started as a New Leader
2. Human Resources Policy Overview
3. F.A.S.T. Employee Feedback and Coaching Skills
4. Management Lunch Bytes

Peer Today, Boss Tomorrow:

Getting Started as a New Leader

It is an exciting day in the workplace when an individual is recognized for their performance and rewarded with a promotion to the leadership ranks. The stellar individual contributor is magically transformed into a successful front line leader. Unfortunately, that is not how the story typically unfolds.

This course arms new leaders with the knowledge and skills they need to confront the challenges associated with getting their footing-and getting results more quickly-in their new leadership role.

Learn:

· To focus your time and efforts on high-priority tasks that contribute to the success of the organization
· An approach to accelerate your ability to achieve results through others by building strong relationships with team members

Competency Development:	Building trust, Inspiring others
Date and Time:	September 11, 2009 9-12
Audience:	Recently promoted Managers and Leaders
MDC:	Human Resources Management Development Certification Program
Facilitator:	Juli Einspanier, Manager of Career Development Programs
Location:	West Campus, West Bldg., 7507 Forsyth, Training Room B., Lower Level
PreActivity:	Self-Assessment
Fee:	$50 Includes all materials for workshop
Course Code:	hrptbt
Course Number:	1009
Direct Online Registration for HRPTBT:1009 Click Here

Employee Feedback and Coaching Skills

Coaching and giving ongoing feedback is an integral part of success at all levels of management. As a supervisor, you are only as good as your people and the work they produce. Coaching is a highly visible and positive demonstration of your commitment to ongoing personal development and performance improvement. Your coaching can range from less formal, day-to-day feedback, to a very structured and formalized process. Regardless of the formality and approach, successful coaching requires an effective blend of clear expectations, goal setting, monitoring, feedback, and ongoing communication.

Learn to:

§ Recognize specific coaching “targets” and opportunities
§ Develop general coaching strategies based on an employee’s skill and motivation levels
§ Identify the personal motivators of individual employees
§ Provide better day-to-day performance feedback
§ Effectively address and discuss performance issues/problems
§ Recognize when and how to utilize a more formal coaching process
§ Develop employee coaching/development plans



Competency Development:	Developing Others, Performance Management, Coaching
Date and Time:	September 17, 2009 8:30 - 4
Audience:	Directors, Managers, Supervisors, Team Leaders
Facilitator:	Phil Bruno, AAIM Consultant
Location:	West Campus, West Bldg., 7507 Forsyth, Training Room B., Lower Level
Fee:	$130
Course Number:	hrfast
Course Code:	1009
Direct Online Registration for HRFAST:1009 Click Here

Key Ideas for Discussion:

• Strengthen performance during uncertainty or adversity
• Embed resilience as a core cultural trait
• Build the corporate energy level
• Create a high capacity for organizational change
• Help people become more innovative and opportunity-minded
• Teach self-management skills that strengthen people and protect the organization's future

1. Business Writing
2. Managing Performance Problems
3. Time Off and Leave of Absence Policies Overview

Business Writing

Communication is key in any relationship and writing a good letter, memo, or email message is key to communicating. This course provides you with the knowledge and techniques to inform, persuade, and impress your audience. Business Writing will assist in solving writing problems including punctuation, capitalization, usage, sentence construction, coherence, redundancy, and organization. Participants will work individually on writing style, documentation, and other problems of business writing. Participants will develop advanced skills in writing clear, concise, and easily understood written communications.

To increase the effectiveness of our written communication through:

– Elimination of unnecessary words
– Recognition of words and constructions that hinder clear writing
– Awareness of correct grammar usage
– Practice in writing clear, concise sentences
– Tips and ideas to develop an effective and useful email correspondence




Competency Development:	Written communications
Date and Time:	October 8, 2009 8:30-12
Audience:	Managers, Professionals, Support Staff
Facilitator:	Mary Hare, Educational Assistant, STLCC
Location:	West Campus, West Bldg., 7507 Forsyth, Training Room B., Lower Level
Fee:	$50 Includes all workshop materials
Course Code:	hrbw
Course Number:	1010
Direct Online Registration for HRBW:1010 Click Here

If giving your employees feedback for improvement or dealing with issues regarding disruptive behavior, late or inaccurate work, habits that prevent others in the department from doing their jobs poses a problem for you, join us for a three-hour session on Managing Performance Problems. This program will enable you to face these problems effectively.

Just one employee with chronic performance problems or poor work habits can drag down the performance and morale of an entire work group. And, it can dominate a manager's time causing frustration and stress.

You will learn to:

• Provide people with performance problems with a clear understanding of what they must do to improve and the consequences of failing to do so
• Take appropriate action to effectively address ongoing performance issues
• Impose formal consequences with confidence that the person has been fully heard and fairly treated
• Minimize impact of ongoing performance problems on the employee, coworkers, and department

1. Working Through Conflict

Working Through Conflict
When differences cause people to become angry and closed-minded, the resulting conflict has a negative effect on quality, productivity, cooperation, and communication.

This course discusses how to manage conflict by dealing with differing ideas, interests, or perceptions. This program has participants discuss the cost of conflicts.

You will learn to:

• Focus on Key Principles and how they de-escalate heated situations.
• Learn the conflict process and participate in a group activity that focuses on the benefits and drawbacks of using resist, retreat, and resolve to handle conflict.
• Explore how words and actions can trigger conflict. Identify conflict resolution techniques.

This program is based on the book written by Katherine Crowley and Kathi Elster. Crowley is a psychotherapist who helps others deal with emotional stress, and Elster works with managers to develop management skills and plan for the future.

Learn to:

• Unhook Physically – defuse your frustration take a break
• Unhook Mentally – Ask yourself: What’s Happening?
• Unhook Verbally – Use positive, inclusive language
• Unhook with a Business Tool – Memos, emails, job descriptions, policies & procedures

• Where to pay in the salary range
• Appropriate salary actions for changes in job duties
• Determining starting salary
• Examining pay equity for your group
• Job reviews / grade assignment

1. Time Management

Time Management

Do you have too much to do? Do you find yourself looking for papers and files that you know are somewhere? In Time Management you will learn the importance of organization and where to start with the mounds of paper, files, emails and mail that have accumulated. You will also learn how to organize your work area, set priorities, organize your day, handle interruptions, combat procrastination, and perfectionism. You’ll leave the class with simple, but powerful time-saving tips.

At the end of this class you will be able to:

• List the key principles of getting organized
• Identify and set priorities
• Organize your day more effectively.
• Cope with interruption overload
• Eliminate clutter
• Use simple time-saving tips that will make you more effective and efficient.

  Competency Development:	Organization, Time Management
  Date and Time:	December 3, 2008 9-12
  Audience:	Managers, Professionals, Support Staff
  Facilitator:	Juli Einspanier, Manager of Career Development Programs
  Location:	West Campus, West Bldg., 7507 Forsyth, Training Room B., Lower Level
  Preactivity:	Online Time Mastery Profile
  Fee:	$50 Includes all materials for workshop
  Course Code:	hrtm
  Course Number:	1012
  Direct Online Registration for HRTM:1012 Click Here

  
  

JANUARY 10 - FY 10
CAREER DEVELOPMENT PROGRAMS

1. Enhancing Customer Service
2. Discrimination and Harassment Prevention
3. Management Lunch Bytes #2

• The benefits of customer satisfaction and loyalty
• That customers have both personal and practical needs
• A four-step process to meet and exceed customer needs
• Practice demonstrating a process to turn dissatisfied, angry customers into satisfied, loyal ones

  Competency Development:	Building Customer Loyalty, Communication, Initiating Action
  Date and Time:	January 07, 2010 9-12
  Audience:	Managers, Professionals, Support Staff
  MDC:	Human Resources Management Development Certification Program
  Facilitator:	Juli Einspanier, Manager of Career Development Programs
  Location:	West Campus, West Bldg., 7507 Forsyth, Training Room B., Lower Level
  Fee:	$25 Includes all materials for workshop
  Course Code:	hrecs
  Course Number:	1001
  Direct Online Registration for HRECS:1001 Click Here

TIME OFF AND LEAVE OF ABSENCE POLICIES OVERVIEW

Preventing unlawful discrimination and harassment should be a priority for all managers within the University.

This session will help refresh managers on the University’s policies against discrimination and harassment. It addresses all forms of discrimination including race, color, age, religion, gender, sexual orientation, national origin, veteran status, and disability. The University’s policy on sexual harassment will also be discussed in detail.

Learn techniques on how to prevent all forms of discrimination and harassment as well as the appropriate ways to handle violations of these policies.

Competency Development:	Understanding of and the Prevention of Discrimination & Harassment
Date and Time:	January 26, 2010 8:30-12
Audience:	Directors, Managers, Supervisors
MDC:	Human Resources Management Development Certification Program
Facilitator:	Susan Zaber, Human Resources Consultant Julie Powell, Human Resources Consultant
Location:	West Campus, West Bldg., 7507 Forsyth, Training Room B., Lower Level
Fee:	No Fee
Course Code:	hrdhp
Course Number:	1001
Direct Online Registration for HREDHP:1001 Click Here

Online Registration 24 / 7 by Clicking Here:

In today's fast paced, challenging work environment it is more imperative that as leaders we sharpen our attention to the needs of our employees and practice ways to engage and motivate them to the goals of our departments. If you think "leadership" is a concept that only applies to certain people at certain levels, thing again!! Fact is, no matter our age, gender, job, education level, or station in life -- each of us touches and influences other lives.

In this session you will:

• Be challenged to identify leadership lessons that make a difference
• Learn that it's your leadership behavior that employees listen to, not your words
• Reflect on what you need to do differently to make a difference during these challenging times

It will be an informal time to network, form alliances to discuss common problems, to lunch and learn. Included in the program material is Career Development’s ‘Management TidBytes' newsletter accessible online through Employee Learning & Career Development.

In preparation for this session please identify 2-3 leadership "Lessons" to share during our session, that you have experienced or practice that engages and motivates your staff.

Competency Development:	Management and Leadership
Date and Time:	January 28, 2010 11:30-1
Audience:	Directors, Managers, Supervisors
MDC:	Human Resources Management Development Certification Program
Facilitator:	Rick Jouett, Director of Employment & Career Development Juli Einspanier, Manager of Career Development Programs
Location:	Medical School Campus, The Farrell Teaching Center 550 S. Euclid, Small Groups Rms. 213 - 214
Fee:	$25 Includes buffet luncheon and workshop materials
Course Code:	hrmlb
Course Number:	1011
Direct Online Registration for HRMLB:1011 Click Here

Online Registration 24 / 7 by Clicking Here:

1. Rape Agression Defense System for Women - R.A.D.
2. Managing Family and Medical Leave Act and Other Leaves of Absence
3. Advanced Supervisory / Management Skills Development
4. Leading Change

Rape Aggression Defense Systems for Women -
R.A.D. Program
Rape Aggression Defense Systems is a premier self-defense program taught in over 40 states and Canada. The R.A.D. System is comprised of easy to learn, effective physical defense techniques. This dynamic, hands-on, 12-hour program was designed for the average woman or man. It begins with awareness, risk reduction, avoidance, and prevention. Basic techniques are taught by certified instructors.

Currently there are no fees for the class or class materials, and there is a free lifetime return and practice policy. Classes are limited to 20 participants and consist of four three-hour sessions. You must attend all sessions to complete the course. Modest dress is required. Shoes must have good support for lateral movement (no jogging shoes).

Competency Development:	Self-defense, Self-confidence, and Self-Awareness
Date and Time:	February 2, 9, 16, 23, 2010 (4 afternoons), 1-3:30
Audience:	All Managers, Professional, and Support Staff (Men are encouraged to register so that a subsequent class can be scheduled)
Facilitator:	Sergeant Gwen Patton, Campus Police, Certified R.A.D. Instructor Stacey Spruiel, Coordinator of Field Instruction, School of Social Work, Certified R.A.D. Instructor
Location:	West Campus, West Bldg., 7507 Forsyth, Training Room B., Lower Level
Fee:	No Fee
Course Code:	hrrad
Course Number:	1002
Direct Online Registration for HRRAD:1002 Click Here

Online Registration 24 / 7 by Clicking Here:

Advanced Supervisory / Management Skills Development

Advanced Supervisory / Management Skills Development is a program that includes important management topics that will assist you in being more effective in your day-to-day leadership activities: Dr. Ken Blanchard and Dr. Paul Hersey originally developed the Situational Leadership model for developing people, so they can reach their highest level of performance. It is a process for helping people become self-motivated and self-directed. Effective leadership lies in matching the appropriate leadership style to the individual's development level.

As a result of participating in Situational Leadership you will:

• Be able to diagnose others' development levels and choose the appropriate leadership style
• Know why there is not a best leadership or coaching style (unless there is a match)
• Learn a common language for coaching and developing others
• Understand the negative impact of over-supervision and under-supervision on performance and morale

  Competency Development:	Leading, Coaching, Inspiring Others, Adaptability
  Date and Time:	February 11, 2010 9-3:30
  Audience:	Directors, Managers, Supervisors
  MDC:	Human Resources Management Development Certification Program
  Facilitator:	Rick Jouett, Director of Employment & Career Development
  Location:	Medical School Campus - Farrell Center 520 S. Euclid, Rms 214 A & B
  Fee:	$50 Includes all materials for workshop
  Course Code:	hrasms
  Course Number:	1002
  Direct Online Registration for HRASMS:1002 Click Here

In today’s fast-paced, academic and business environment, external forces—technology, regulations, compliance, and the economy— are forcing organizations to change their business practices to stay competitive. Their ability to “shift gears” and minimize the impact of change is key to ensuring they accomplish their goals.

Helps leaders:

• Understand the importance of commitment to and ownership of change for themselves and others
• Effectively introduce change, explore change, and overcome people's resistance to change
• Minimize the negative impact on individuals, work groups, and the organization, of not adapting to change
• Sustain an environment that embraces change and celebrates successes

MARCH 10 - FY 10
CAREER DEVELOPMENT PROGRAMS

1. Drugs and Alcohol on the Job: The Supervisor's Role
2. Zero Defect Hiring
3. Peer Today, Boss Tomorrow: Getting Started as a New Leader

The Supervisor's Role

This session will focus on the University's Drug and Alcohol policy, the impact drug and alcohol use has on the workplace, and the manager's role in detecting and handling situations involving drug or alcohol use by employees. Participants will have the opportunity to work on case studies to help illustrate how to handle these difficult situations. In addition, information on how the Office of Human Resources and People Resources, the University's employee assistance program provider, can assist in these situations will also be presented.

This informational session is restricted to Danforth Campus Employees Only

Competency Development:	Manager's role in detecting and handling drug and/or alcohol use by employees on the job
Date and Time:	March 2, 2010 9-11
Audience:	Directors, Managers, Supervisors
MDC:	Human Resources Management Development Certification Program
Facilitator:	Susan Zaber, Human Resources Consultant Julie Powell, Human Resources Consultant
Location:	West Campus, West Bldg., 7507 Forsyth, Training Room B., Lower Level
Fee:	No Fee
Course Code:	hreda
Course Number:	1003
Direct Online Registration for HREDA:1003 Click Here

Online Registration 24 / 7 by Clicking Here:

Zero Defect Hiring

Of all the decisions we make as a manager, there is nothing more important than the selection of staff. Filling the shoes of an employee or a newly created position can be a daunting task for even the most experienced manager. The turnover expense for an employee approximates to three times an annual salary and the potential legal consequences reflect on the University.

Zero Defect Hiring includes the most up-to-date techniques and methodology to select, interview, and hire employees. It will equip you with all the resources needed to make selecting and hiring decisions more reliable and successful.

You will learn to:

• Understand the entire hiring process and how to manage it successfully
• Identify primary job competencies needed to be successful
• Use a systematic behavioral-based interview process
• Understand the university’s legal obligations

Peer Today, Boss Tomorrow:

Getting Started as a New Leader

It is an exciting day in the workplace when an individual is recognized for their performance and rewarded with a promotion to the leadership ranks. The stellar individual contributor is magically transformed into a successful frontline leader. Unfortunately, that is not how the story typically unfolds.

This course arms new leaders with the knowledge and skills they need to confront the challenges associated with getting their footing-and getting results more quickly-in their new leadership role.

Learn:

· To focus your time and efforts on high-priority tasks that contribute to the success of the organization
· An approach to accelerate your ability to achieve results through others by building strong relationships with team members

Competency Development:	Building trust, Inspiring others
Date and Time:	March 25, 2010 9-12
Audience:	Recently promoted Managers and Leaders
MDC:	Human Resources Management Development Certification Program
Facilitator:	Juli Einspanier, Manager of Career Development Programs
Location:	West Campus, West Bldg., 7507 Forsyth, Training Room B., Lower Level
PreActivity:	Self-Assessment
Fee:	$50 Includes all materials for workshop
Course Code:	hrptbt
Course Number:	1003
Direct Online Registration for HRPTBT:1003 Click Here

1. Working With You Is Killing Me!
2. Reviewing Performance Progress
3. Management Lunch Bytes

Working with You is Killing Me is a program based on the book written by Katherine Crowley and Kathi Elster. Crowley is a psychotherapist who helps others deal with emotional stress, and Elster works with CEO’s and managers develop management skills and plan for the future.

This program will help employees to:

· Detach from coworkers whose irritating habits ruin the day
· Defend yourself against idea-pilfering rivals
· Get out of the grip of toxic relationships
· Protect your work territory from ‘boundary busters’

Competency Development:	Communication, Conflict Management
Date and Time:	April 2, 2009 9-12
Audience:	Managers, Professionals, Support Staff
Facilitator:	TBA
Location:	West Campus, West Bldg., 7507 Forsyth, Training Room B., Lower Level
Fee:	$50 Includes all materials for workshop
Course Code:	hrwwy
Course Number:	1004
Direct Online Registration for HRWWY:1004 Click Here

Regular progress reviews focus everyone - leaders, individuals , and teams - on meeting goals through ongoing data collection and feedback.

This course helps leaders build skills for tracking progress, providing specific, balanced feedback, and conducting review discussions. It emphasizes the leader's role of offering ongoing support, guidance, and resources while encouraging others to assume responsibility for achieving their plan. It also focuses on revisiting objectives and tracking methods if priorities change.

Explore the leader’s role in progress review discussions by attending Reviewing Performance Progress.

You will learn:

• To understand the value of progress reviews as a business tool in guiding individuals and the organization toward success
• To learn the importance of tracking and collecting complete performance examples so that actual results can be compared to expectations and documented in the performance plan
• To engage employee in performance updates and review discussions

  Competency Development:	Aligning Performance for Success, Building a Successful Team, Work Standards
  Date and Time:	April 16, 2009, 9-12
  Audience:	Directors, Managers, Supervisors
  MDC:	Human Resources Management Development Certification Program
  Facilitator:	Juli Einspanier, Manager of Career Development Programs
  Location:	West Campus, West Bldg., 7507 Forsyth, Training Room B. Lower Level
  Fee:	$25 Includes all materials for workshop
  Course Code:	hrrpp
  Course Number:
  Direct Online Registration for HR:10 Click Here

"What Managers Should Know About Office 2007"

As you may have heard, Microsoft Office 2007 is a major departure from earlier versions of Office. In Office 2007, the user interface has drastically changed the way that users work with the applications within the Office suite. So, why transition to Office 2007? What will be the benefit of this transition and what will it take to make the transition for your department? Come to this event to learn how the new Office interface can improve productivity, learn about the benefits of Office 2007 applications over previous versions, and learn what to do to ease the transition process for your employees.

You will learn:

• Why Microsoft changed the Office applications interface; what were they thinking?
• What are the top benefits of using Office 2007 applications?
• What is required to successfully transition to Office 2007?
• How can managers support the transition to Office 2007?
• Available Office 2007 upgrade training.

Competency Development:	Management and Leadership
Date and Time:	April 23, 2009 11:30-1
Audience:	Directors, Managers, Supervisors, Administrators
MDC:	Human Resources Management Development Certification Program
Facilitator:	Cheryl Roth, Principal & Owner of the Roth Group
Location:	West Campus, West Bldg., 7507 Forsyth, Training Room B., Lower Level
Fee:	$25 Includes buffet luncheon and workshop materials
Course Number:	hrmlb
Course Code:
Direct Online Registration for HR:10 Click Here

MAY 10 - FY 10
CAREER DEVELOPMENT PROGRAMS

1. Setting Performance Expectations
2. Adapting to Change
3. Reaching Agreement

• Understand that the key components of performance planning
• Coach others to develop their performance plan
• Practice techniques for preparing for and conducting setting expectation discussions with their employees

– Experience change without a loss in productivity or performance
– Take charge of change by learning to act on areas they can influence
– Develop an action plan for adapting to and implementing change
– Support, guide, and encourage others to adapt more effectively to change

Reaching Agreement

The velocity of work, the diversity of ideas and people, and the rapid flow of information make it incrasingly difficult to get groups to agree and commit to action. This course focuses on the dynamics of group agreement, and the imporance of having everyone's commitment. It teaches seven techniques for making clear, high-quality decisions that have the buy-in and commitment of every group member.

You will learn to:

• Drive business results through consensus building
• Ensure that all group members contribute to the decision-making process
• Select and apply the best consensus-buidling techniques for the situation
• Increase the work group's commitment to group decisions

Competency Development:	Decision-Making; Gaining Commitment
Date and Time:	June 3, 2009 9:00am - 12:00pm
Audience:	Directors, Managers, Supervisors
Facilitator:	Juli Einspanier, Manager of Career Development Programs
Location:	West Campus, West Bldg., 7507 Forsyth, Training Room B. Lower Level
Fee:	$50 Includes all materials for workshop
Course Code:	hrra
Course Number:	1006
Direct Online Registration for HRRA:1006 Click Here

Additional Information Below: Click on the Tab Title to Retrieve Information

(MDC)

Facilitators

Audience

Attire

Catalog

Locations

Registration Process

Quick Start Programs & Descriptions

Contact Data

Management Development Certification Program (MDC) Washington University Career Development office is now offering a Human Resources Management Development Certification. The professional development of the university’s managers is essential to achieving our mission and preparing leadership for the future which results in a more empowering climate. The Management Development Certification (MDC) contributes to supporting these tenets by recognizing four core competencies that are the foundation of sound and effective management practices. These competency areas are comprised of: Personal Leadership, Communication Leadership, People Leadership, and Results Leadership. The Management Competency Model is further refined into 17 competencies which are addressed by a series of management and leadership programs which are identified to support the development of these competencies. Additionally, there are several management assessments that are included to provide specific benchmarking of current skills and individual developmental action plans consisting of on-the-job developmental activities. Most of the programs are offered annually and the assessments are to be scheduled individually. It also requires manager’s applying for the certification to have three previous Meets or Exceeds Expectations performance ratings and a record of completion of the certification training and assessments listed on HRMS. In recognition of continuing professional development and completion of these programs and developmental assessments, managers will be rewarded with a certificate of accomplishment by the Vice Chancellor of Human Resources. For additional information click here:

Programs are subject to change without notification